Contact Us

Use the form on the right to contact us.

While our web site is almost ready to serve you, purchases can still be made!

Simply email or call us to discuss the garment(s) desired. We look forward to hearing from you.

Andrea and Don Thompson
800-778-4066   9 a.m. to 6 p.m. PST
info@renclothes.net

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123 Street Avenue, City Town, 99999

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Grass-Valley-CA-1889-Augustus-KochTM.jpg

About us:

We make pieces that are beautiful, they fit, and they last. We are always only a call or email away. We’ve lived in Grass Valley, California, for 35 years, designing clothes and costumes; everything is made here in our hometown, providing employment and skills-training in our lovely community.

Andrea and Don Thompson
800-778-4066   9 a.m. to 6 p.m. PST
info@renclothes.net

Returns:

If it comes to having to return a piece, we ask only that it has not been worn and still has the original tag attached. Enclosed with each purchase is a free return label, but it expires in 15 days, so check the date on the label.  

Return & Refund Policy

Thanks for shopping with us! If you are not entirely satisfied with your purchase, we're here to help. We prefer for matters not to linger; if you feel unsure about your purchase, simply e-mail us at info@renclothes.net  expressing your concern within 15 days.

To be eligible for a return/refund, your item must be un-used and in the same condition that you received it, with tag(s) attached.

Refunds

Once we have received and inspected your item(s), we will notify you on the status of the return. If the return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

We pay all shipping costs, including returns (returns must first have an RA#).  We ship using USPS, Priority. To use another carrier, please contact us at  info@renclothes.net

Please note: we will not reimburse shipping if you mail it without our having issued you a Refund Authorization number and address and procedure. 

Find us--“Whimsy”--in person:

We sell our pieces at various events during the year.

2018 is shaping us like this:

Valhalla Renaissance Faire           June 2-3/ 9-10                    South Lake Tahoe, CA

Central Coast Renaissance Faire                 July 23/24            San Luis Obispo, CA

Washington Renaissance Faire   August 4/5, 11/12, 15/16              near Seattle, WA (Puyallup)

153rd Scottish Gathering & Games            Sept 1/2                               Pleasanton, CA

Folsom Renaissance Fair                Sept 23/24                           Folsom, CA

Grass Valley Celtic Music Festival              Sept 28-30           Grass Valley, CA

The Great Dickens Christmas Fair        six weekends this year: Nov 17-Dec 23          San Francisco, CA    (We have sold our 1850’s attire at this event since 2005. Our shop is called “Velvet Bedlam”)

    ---schedule may change without notice, so please check for changes before making your plans---